Process and Timeline FAQs

Yes – in New Zealand, you can have a cremation without a funeral service. This is known as direct cremation.

With direct cremation, we take care of everything needed — from bringing your loved one into our care, to organising the paperwork, arranging the cremation, and returning the ashes to you.

You can then choose if, when, and how you would like to gather or hold a memorial, without the pressure of arranging everything straight away.

We take care of everything needed – from bringing your loved one into our care, to organising the paperwork, arranging the cremation, and returning the ashes to you.

Many families choose this option for its simplicity, and then decide later if and how they would like to hold a memorial or funeral service.

When the time is right, we can support you with those arrangements and connect you with the right team to guide you through it.

With direct cremation, we take care of everything needed.

We bring your loved one into our care, organise the paperwork, arrange the cremation, and return the ashes to you once it is complete.

We’ll guide you through each step, so you know what to expect.

Afterward, you can choose if and how you would like to hold a memorial, and we can support you with those arrangements when the time is right.

The process is simple.

You can arrange everything online or by calling us. We’ll confirm the details with you, bring your loved one into our care, organise the paperwork, and arrange the cremation.

Once the cremation is complete, we return the ashes to you.

We’ll guide you through each step, so you know what to expect and don’t need to manage the process on your own.

When the time is right, we can also support you with arranging a memorial or funeral service and connect you with the right team.

The timing can vary depending on factors such as paperwork, location, crematorium availability, and whether the Coroner is involved.

We’ll explain the expected timeframe when arrangements are made, so you know what to expect.

We’ll also keep you informed along the way and let you know if anything changes.

We’ll guide you through all the paperwork needed for the cremation and help organise everything along the way.

This usually includes documents required for the cremation, such as medical certificates and consent forms.

You don’t need to navigate this on your own – we’ll explain each step clearly and take care of the process with you.

We take care of everything needed for a simple direct cremation.

This includes bringing your loved one into our care, looking after them respectfully, organising the paperwork, arranging the cremation, providing a simple cremation casket, and returning the ashes to you.

You don’t need to organise these arrangements yourself – we’ll guide you through each step.

If you later choose to arrange a memorial or funeral service, we can also support you and connect you with the right team when the time is right.

The process is simple, and we’ll guide you through it step by step.

To get started, just contact us online or by phone. We’ll ask a few basic questions, such as where your loved one is, who we should speak with, and where you would like the ashes returned.

You don’t need to organise everything yourself – we’ll explain each step and make the process as straightforward as possible.

Direct cremation is unattended, so family do not attend as part of this service.

This helps keep things simple and affordable.

If you would like to gather or hold a service, many families choose to arrange a memorial later. We can support you with those arrangements and connect you with the right team when the time is right.

A traditional funeral usually includes a service, viewing, venue, and additional elements like flowers, catering, and notices, arranged before the cremation or burial.

Direct cremation is a simpler option, where the cremation is arranged first without a formal service.

Many families choose direct cremation for its simplicity and flexibility, allowing them to take their time and decide if and how they would like to hold a memorial or gathering later.

When the time is right, we can also support you with arranging a memorial or funeral service and connect you with the right team to guide you through it.

The first step depends on where and how the person has died.

Hospital, hospice, or rest home staff will usually guide you. If the death was expected at home, contact the doctor or care team. If it was sudden or there is immediate danger, call 111.

If you’re unsure, you can also call us and we’ll guide you through what to do next.

When you arrange through a funeral or cremation provider, they usually handle registering the death for you.

We take care of this as part of the process, so you don’t need to organise it yourself.

That’s completely okay – you don’t need to have everything worked out.

Just contact us and we’ll guide you through the next steps and explain what’s needed, one step at a time

If your needs change, talk to us as soon as possible.

We’ll explain what options are available and support you in adjusting arrangements where we can.

Our aim is to keep things flexible and help you feel confident in your decisions.

Usually, the next of kin or the person legally responsible will make the arrangements.

If you’re unsure, we can explain how this works and help you understand who can act.

You can contact us anytime, and we can begin arrangements straight away.

We’ll guide you through the first steps and organise what’s needed as quickly as possible.

Yes – you can contact us at any time.

We’re here to help when you need it most and will guide you through what to do next.