How direct cremation works, step by step

No – there are no hidden costs.

We keep our pricing clear and upfront, and we’ll always explain what’s included so you know exactly what to expect.

In some situations, additional costs may apply outside the standard service. These can include:

• Longer travel distances to bring your loved one into our care

• After-hours or urgent care arrangements

• Medical certificate or documentation fees (set by the doctor and billed directly)

In most cases, families simply pay the standard service price.

If anything additional is needed, we’ll explain it clearly beforehand — so you can make a fully informed decision with no surprises.

No – you don’t need to buy an urn.

Ashes are returned to you in a simple, suitable container as part of the package. If you’d like something different, you can choose to purchase an urn later.

There’s no need to decide this straight away – you can take your time and choose what feels right.

The process is simple.

You can arrange everything online or by calling us. We’ll confirm the details with you, bring your loved one into our care, organise the paperwork, and arrange the cremation.

Once the cremation is complete, we return the ashes to you.

We’ll guide you through each step, so you know what to expect and don’t need to manage the process on your own.

When the time is right, we can also support you with arranging a memorial or funeral service and connect you with the right team.

The timing can vary depending on factors such as paperwork, location, crematorium availability, and whether the Coroner is involved.

We’ll explain the expected timeframe when arrangements are made, so you know what to expect.

We’ll also keep you informed along the way and let you know if anything changes.

Direct cremation is unattended, so family do not attend as part of this service.

This helps keep things simple and affordable.

If you would like to gather or hold a service, many families choose to arrange a memorial later. We can support you with those arrangements and connect you with the right team when the time is right.

Yes – we can help if your loved one has died at home.

The first steps depend on whether the death was expected or unexpected, but we’ll guide you through what needs to happen and support you at each stage.

Once everything is in place, we will arrange to bring your loved one into our care.

You don’t need to handle this alone – we’re here to help and make the process as straightforward as possible.

Yes – we can arrange collection from a hospital, hospice, rest home, or other care setting.

In most cases, staff at the facility will guide you through the first steps and let you know when we can be contacted. We’ll then arrange to bring your loved one into our care.

You don’t need to manage this on your own – we’ll guide you through what to do and make the process as straightforward as possible.

Yes – you can arrange everything online by answering a few simple questions.

If you’d prefer to talk, you can call us anytime and we’ll guide you through the same steps over the phone.

Caring for your loved one with dignity and respect is at the heart of what we do.

Our trained team follows clear procedures to ensure they are looked after professionally and thoughtfully at every stage.

If you have any specific wishes, we can talk these through with you.

Talk to us – we can explain the available options and whether financial support such as WINZ or ACC may apply.

Our aim is to keep things clear, manageable, and as stress-free as possible

Yes – you can contact us at any time.

We’re here to help when you need it most and will guide you through what to do next.